Skip to main content

We simplify experiences

Improving workflows Seamlessly connecting content Enabling regulatory compliance

phil hagen managing director I2V

Our DNA

i2v timeline
I2V mobile timeline
Thanks to IBM and Insight 2 Value, we now understand our customers much better. We’ve seen a drop in referrals to the FSPO of over 50%

 

Elaine Kearns, Head of Complaints & Remediation PTSB

This successful partnership with Insight 2 Value has not only addressed immediate challenges but it has also equipped Premex with a robust foundation for future growth.

 

Joanne Bowden, Group IT Director Premex

These innovations will help us maintain and grow our customer retention rate of 93%. Every opportunity we have, we work with the Insight 2 Value team.

 

Paul Goossens, Head of Shared Services Atradius

Mastering Complaints Resolution

We simplify the customer experience by:

  • Reducing resolution times
  • Improving quality of responses
  • Eliminating duplication of effort

Explore Our Interactive Demo

We showcase how you can:

Streamline complaintsEfficiently gather complaints from various sources and direct them to the appropriate teams

Dashboard overview To Monitor SLAs, identify trends, and conduct root cause analysis to address recurring issues

Simplify experience By providing clear communication and engaging with customers to resolve their issues quickly

ServiceNow FileNet Spoke