We simplify the customer experience by:
We simplify experiences
Improving workflows Seamlessly connecting content Enabling regulatory compliance
Our DNA
I’ve always been a fan of cutting through the noise and getting to the point.
At I2V, we’re all about simplifying interactions, connecting the dots, and ensuring you’re playing by the rules.
We take it a step further by providing fixed-price solutions. No cost over-runs or administrative headaches. Eliminating distractions and allowing you to focus on what you do best while we deliver the value you need.
Phil Hagen
Managing Director
Building Long Term Partnerships
Thanks to IBM and Insight 2 Value, we now understand our customers much better. We’ve seen a drop in referrals to the FSPO of over 50%
Elaine Kearns, Head of Complaints & Remediation PTSB
This successful partnership with Insight 2 Value has not only addressed immediate challenges but it has also equipped Premex with a robust foundation for future growth.
Joanne Bowden, Group IT Director Premex
These innovations will help us maintain and grow our customer retention rate of 93%. Every opportunity we have, we work with the Insight 2 Value team.
Paul Goossens, Head of Shared Services Atradius
Mastering Complaints Resolution
- Reducing resolution times
- Improving quality of responses
- Eliminating duplication of effort
Explore Our Interactive Demo
We showcase how you can:
Streamline complaints – Efficiently gather complaints from various sources and direct them to the appropriate teams
Dashboard overview – To Monitor SLAs, identify trends, and conduct root cause analysis to address recurring issues
Simplify experience – By providing clear communication and engaging with customers to resolve their issues quickly
ServiceNow FileNet Spoke
Enable your IBM Content on ServiceNow
- Access existing folders and documents
- Add additional content
- Maintain security and content governance
Get Inspired
Review our case studies to see how we partner with clients and deliver measurable results.
Medical Supplier Maintenance: I2V helps Premex reduce onboarding times, eliminate duplications and improve oversight across 4,500 suppliers.
Boosting Customer Service: I2V improved documents retrieval for 160 million documents growing customer retention +93%
360 Complaints View: Learn how I2V infused AI to reduce Ombudsman referrals by 50% in 6 months
Faster, Better, Smarter: Discover how I2V enhanced Pension administration delivering ROI in 11 months
